FAQ
 
Package Program orders are in addition to regular commissary orders.
 
Q: How will I receive confirmation that my order was shipped?
A: If an e-mail address was provided, an email notification will be sent when your order is shipped.
 
Q: When will my order deliver to the facility?
A: Once your order ships it will deliver to your loved ones facility on their designated weekly commissary delivery day. Please allow up to 7 days from the delivery date for your package to be distributed to your love one.  Please see the West Virginia DCR Weekly Delivery Schedule below:
 
 

 FACILITY NAME

 WEEKLY DELIVERY DATE

 PLACE ORDER BY

 Anthony Correctional Center

 Tuesday

 Previous Wednesday

 Beckley Correctional Center

 Tuesday

 Previous Wednesday

 Central Regional Jail

 Tuesday

 Previous Wednesday

 Charleston Correctional Center

 Friday

 Sunday

 Chick Buckbee Juv Center

 Thursday

 Previous Friday

 Denmar Correctional Center, ACC

 Tuesday

 Previous Wednesday

 Denmar Correctional center, DCC Offenders

 Tuesday

 Previous Wednesday

 Donald Kuhn Juv Center

 Friday

 Monday

 Eastern Regional Jail

 Thursday

 Monday

 Gene Spadaro Juv Center

 Tuesday

 Previous Wednesday

 Honey Rubenstein Juv Center

 Wednesday

 Previous Thursday

 Huttonsville - Work Camp

 Tuesday

 Previous Wednesday

 Huttonsville Correctional Center

 Tuesday

 Previous Wednesday

 Lakin Correctional Center, ACC Youthful Offenders

 Thursday

 Previous Friday

 Lakin Correctional Center, LCC Offenders

 Thursday

 Previous Friday

 Lorrie Yeager Juv Center

 Thursday

 Previous Friday

 Martinsburg Correctional Center

 Thursday

 Monday

 Mt. Olive Correctional Complex

 Wednesday

 Previous Thursday

 North Central Regional Jail

 Wednesday

 Previous Thursday

 Northern Correctional Center

 Monday

 Previous Tuesday

 Northern Regional Jail

 Monday

 Previous Tuesday

 Ohio County Correctional Complex

 Monday

 Previous Tuesday

 Parkersburg Correctional Center

 Thursday

 Previous Friday

 Potomac Highlands Regional Jail

 Thursday

 Previous Friday

 Pruntytown Correctional Center

 Wednesday

 Previous Thursday

 Robert Shell Juv Center

 Friday

 Tuesday

 Salem Correctional Center

 Wednesday

 Previous Thursday

 Sam Perdue Juv Center

 Tuesday

 Previous Wednesday

 Slayton Work Camp - Mt. Olive

 Wednesday

 Previous Thursday

 South Central Regional Jail

 Friday

 Wednesday

 Southern Regional Jail

 Tuesday

 Previous Wednesday

 Southwestern Regional Jail

 Wednesday

 Previous Thursday

 St. Mary's Correctional Center

 Thursday

 Previous Friday

 Tiger Morton Juv Center

 Friday

 Thursday

 Tygart Valley Regional Jail

 Tuesday

 Previous Wednesday

 Vicky Douglas Juv Center

 Thursday

 Wednesday

 Western Regional Jail

 Friday

 Friday

Please allow up to two weeks for your order to deliver.
 
Q: Why is my order on hold?
A: There are various reasons why your order may be on hold. If have questions regarding your order, please email our Customer Service Department at customerservice@unionsupplydirect.com or you can call customer service at 562-361-5707.
 
Q: How do I report order discrepancies?
A: Offenders must report any missing or damaged products to a staff member at the time the order is received. All discrepancies should be noted on the order invoice. A staff member will verify all discrepancies and will send to Union Supply for resolution.
 
Q: What happens if the order is refused at the facility?
A: Should your Package Program Order be refused because of our error, we will correct the problem and reship the order to the offender at no charge to you. Should the order be refused for some other reason, we will provide a refund to the person purchasing the order minus a 10% restocking fee. Shipping is not refundable.
 
Q: What if I don’t know the location of my loved one?
A: If you are not sure of an offenders facility location, , we have included a helpful link to the WVDCR Offender Search: https://dcr.wv.gov/offendersearch/Pages/default.aspx
 
Q: My offender transferred – what will happen to my order?
A: We will work with the facility to transfer the order to the offenders location.
 
Q: What happens if someone else already placed an order for an offender?
A: Offenders are only allowed to receive a certain number of orders in the designated timeframe as outlined on our Rules and Regulations page. Any orders received after the first order has been shipped will not be processed.
 
Q: How do I place an order?
A: You can place your order directly from this website
- To begin, please choose which type of order your are placing
- You must then enter the offender identification number
- Select the facility where the offender is located
- Select the gender
- Make product selections and then go to checkout
- If payment is made by credit card, your order will be shipped according to the delivery schedule
- If you prefer to pay by check or money order, indicate that payment will be mailed and your order will be held and shipped as soon as payment is received according to the delivery schedule
- We also accept phone, mail and fax orders
 
Q: How do I know that items are acceptable at the facility?
A: We have taken the guess work out of shopping for you. The only items presented on the shopping pages are already approved by WVDCR, so you can shop with the assurance that everything we make available has been pre-approved.
 
Q: What are the quantity limits?
A: Please see the Category Limits Chart in the front of your Catalog or on our Rules and Regulations page.
 
Q: How much are shipping fees?
A: Shipping is $7.95 per order. Shipping fees are non-refundable.
 
Q: How do I calculate sales tax?
A: Tax rates vary by facility and item, our website will automatically calculate sales tax for you at checkout. If you are ordering by mail, please use our order form and will walk you through how to calculate sales tax.
 
Q: What if my order exceeds the dollar limit or items are out of stock?
A: Ordering from the website will automatically calculate the total dollar value of your total order so you can be confident that you are not ordering more than can be accepted in any one order. In the unlikely event that something is out of stock, we will either substitute the item with an equal or greater value item, or your credit card will not be charged for that item or if you paid by check, you will receive a refund. If you have placed your order by mail and we find that it exceeds the dollar limit, we will remove items until your order meets the dollar limit and we will refund the price of any items removed from your order.
 
Q: Do you make substitutions?
A: Yes, substitutions are allowed on a case by case basis, all substitutions will be of equal or greater value. If you do not want us to make substitutions on your order, please mark this at checkout.
 
Q: Why are some of my favorite brands not available?
A: We carry a broad selection of products that meet the stringent guidelines of the WVDCR. Many of your favorite brands may not be considered appropriate for use inside a correctional facility or may not meet the strict packaging requirements. Please let us know however if you have an item that you would like us to carry and we will do our best to accommodate your request. 
 
    
 FACILITY  ABBREVIATION
 Anthony Correctional Center  ACC
 Beckley Correctional Center  BCC
 Central Regional Jail  CRJ
 Charleston Correctional Center  CCC
 Denmar Correctional Center  DCC
 Eastern Regional Jail  ERJ
 Huttonsville Correctional Center  HCC
 Huttonsville Work Camp  HWC
 Lakin Correctional Center  LCC
 Martinsburg Correctional Center  MCC
 Mt. Olive Correctional Complex  MOCC
 North Central Regional Jail  NCRJ
 Northern Correctional Center  NCC
 Northern Regional Jail  NRJ
 Ohio County Correctional Complex  OCCC
 Parkersburg Correctional Center  PBCC
 Potomac Highlands Regional Jail  PHRJ
 Pruntytown Correctional Center  PCC
 Salem Correctional Center  SCC
 Slayton Work Camp - Mt. Olive  SWC
 South Central Regional Jail  SCRJ
 Southern Regional Jail  SRJ
 Southwestern Regional Jail  SWRJ
 St. Mary's Correctional Center  SMCC
 Tygart Valley Regional Jail  TVRJ
 Western Regional Jail  WRJ
 
 
RSAT AND DOG PROGRAM ADDITIONAL FAQ'S:
 
THE RSAT AND DOG PROGRAM IS ONLY FOR OFFENDERS CURRENTLY ENROLLED IN THE RSAT AND DOG PROGRAMS. Family and friends of individuals incarcerated at BCC, CCC, HCC, LCC, PBCC, PCC, SCC,SMCC, and SWRJ facilities that participate in the RSAT or DOG Program can order a special RSAT or Dog package for their loved ones. The limit is one (1) order per quarter and limits are determined by Phase.
 
IMPORTANT: It is the customers responsibility to ensure you know what Phase your loved one is in. It also the customer responsibility to ensure you do not order over the allowable order limits per Phase. If orders are received over the allowable limits, Union Supply will remove item(s) at our discretion until the limit is met. If you are unsure what Phase your loved one is in, please contact your incarcerated loved one before placing a RSAT/DOG order. All items have been approved by WVDRC. Please see the Rules and Regulations section for more information on the package program.
 
Here are the Phases and allowable ordering limits for each phase:
          
 Phase  Dollar Limit Per Quarter  Allowable Items
 RSAT - Phase I  Not Eligible  Not Eligibile
 RSAT - Phase II  $50  Food & Hygiene Only
 RSAT - Phase III  $100  Anything From Catalog
 RSAT - Phase IV  $150  Anything From Catalog
 RSAT - Phase V  $200  Anything From Catalog
 DOG Program  $200  Anything From Catalog