Rules and Regulations
 
West Virginia Prison Food/ Hygiene Package Program
 
The items in this catalog are considered Food & Hygiene Package items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This catalog is effective for six (6) months, June 6 – November 30, 2022. Offenders may receive one (1) package per quarter up to $100 of product. Union Supply will remove items at our discretion if they do not fit into one box or exceed $100 of product. The minimum order for family and friends is $15, there is no minimum order for offenders. It is the offender’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
 
ORDERING INFORMATION:
Family & Friends may place orders online, by phone, fax or mail. Offender may place orders via phone or order form. For more information, please visit our website at www.WVinmatepackage.com. Directions for offender phone ordering can be found near the offender phones. Please use the five-digit phone item number located in the catalog when placing orders on the offender phones.
 
ELIGIBLE OFFENDERS:
Eligibility to participate in the Food & Hygiene Package Program is determined by facility level. Union Supply verifies offenders’ eligibility before shipping packages.
 
PRODUCT & SUBSTITUTIONS
Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD
Union Supply Direct accepts the following forms of payment: credit card, personal check, money order (must be domestic, printed in the U.S.) facility check, and electronic fund transfer from offender account. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
 
 Card Type:  Card Will Be Charged:  What happens when your order is placed?  Additional Info:
 Credit*  When order ships  There will be a hold on your credit card for the amount of the order.  The hold on your card will be removed and your card will be charged at the time the package ships.
 Debit*  When order ships  There will be a hold on your debit card for the amount of the order.  A positive balance must be kept in the account until the package ships at which time your card will be charged.
 Prepaid*  When order is taken  Funds are deducted from your card and placed on hold.  A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 *We accept major credit/debit cards & prepaid cards with a Visa, Discover or MasterCard logo.
 
LAYAWAY
The Layaway Program is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
 
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
1. By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. BOX 619059 Dallas, TX, 75261-9059. (Offender Name & Number Must Accompany Each Payment.) *Now accepting: money order, personal check, visa, MC and Discover payments.
2. By phone: Call our Customer Service agents at (562) 361-5702 M-F 7AM-11PM & SAT 8AM-4PM (EST).
3. LAYAWAY PAYMENT PLAN:
Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
 
LAYAWAY REFUNDS AND CANCELATIONS:
If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $7.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
 
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
OPTIONAL PREPAID ACCOUNT:
Only offenders, not friends or family, may order using their prepaid account funds. To order with a prepaid, the offender must complete a Union Supply Direct order form and check the “Prepaid Account” option under the payment method section. The offender must then mail the order form to Union Supply Direct in a facility envelope to be processed. Mail order forms must be mailed to Union Supply Direct two (2) weeks prior to the end day of the Catalog. For more information, please see page #
 
SALES TAX
Sales tax is required by the state of West Virginia. Food items are not taxable, hygiene are considered taxable. Sales tax varies by location of each individual facility. Please see the sales tax information on the order from for tax rates by facility and for step-by-step calculations assistances. Sales tax rate are subject to change without notice.
 
SHIPPING
All shipped orders will be charged $7.95 (Non-Refundable). Cancelled orders will not be charged.
 
DELIVERY
All orders will be shipped by Union Supply Group with the facility's normal commissary deliveries, either weekly or every two weeks. Once the orders deliver the facility will distribute the orders in accordance with their commissary distribution policy. Once you place the order, please allow up to three weeks for your loved one to receive their order.
 
RETURNS AND REFUNDS:
Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility.
 
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: WVinmatepackage.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 111, PO Box 619059
Dallas, TX 75261-9059
Phone: 562-361-5707
 
 
 
 
West Virginia Prison Property Package Program
 
The items in this catalog are considered Shoe & Property Package items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This catalog is effective for six (6) months, June 6 – November 30, 2022. Offenders may receive one (1) package per month. The minimum order for family and friends is $15, there is no minimum order for offenders. It is the offender’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
 
ORDERING INFORMATION:
Family & Friends may place orders online, by phone, fax or mail. Offender may place orders via phone or order form. For more information, please visit our website at www.WVinmatepackage.com. Directions for offender phone ordering can be found near the offender phones. Please use the five-digit phone item number located in the catalog when placing orders on the offender phones.
 
ELIGIBLE OFFENDERS:
Eligibility to participate in the Shoe & Property Package Program is determined by facility level. Union Supply verifies offenders’ eligibility before shipping packages.
 
PRODUCT & SUBSTITUTIONS
Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD
Union Supply Direct accepts the following forms of payment: credit card, personal check, money order (must be domestic, printed in the U.S.) facility check, and electronic fund transfer from offender account. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
 
 Card Type:  Card Will Be Charged:  What happens when your order is placed?  Additional Info:
 Credit*  When order ships  There will be a hold on your credit card for the amount of the order.  The hold on your card will be removed and your card will be charged at the time the package ships.
 Debit*  When order ships  There will be a hold on your debit card for the amount of the order.  A positive balance must be kept in the account until the package ships at which time your card will be charged.
 Prepaid*  When order is taken  Funds are deducted from your card and placed on hold.  A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 *We accept major credit/debit cards & prepaid cards with a Visa, Discover or MasterCard logo.
 
LAYAWAY
The Layaway Program is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
 
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
1. By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. BOX 619059 Dallas, TX, 75261-9059. (Offender Name & Number Must Accompany Each Payment.) *Now accepting: money order, personal check, visa, MC and Discover payments.
2. By phone: Call our Customer Service agents at (562) 361-5702 M-F 7AM-11PM & SAT 8AM-4PM (EST). 
3. LAYAWAY PAYMENT PLAN:
Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
 
LAYAWAY REFUNDS AND CANCELATIONS:
If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $7.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
OPTIONAL PREPAID ACCOUNT:
Only offenders, not friends or family, may order using their prepaid account funds. To order with a prepaid, the offender must complete a Union Supply Direct order form and check the “Prepaid Account” option under the payment method section. The offender must then mail the order form to Union Supply Direct in a facility envelope to be processed. Mail order forms must be mailed to Union Supply Direct two (2) weeks prior to the end day of the Catalog. For more information, please see page #
 
SALES TAX
Sales tax is required by the state of West Virginia. All items are considered taxable. Sales tax varies by location of each individual facility. Please see the sales tax information on the order from for tax rates by facility and for step-by-step calculations assistances. Sales tax rate are subject to change without notice.
 
SHIPPING
All shipped orders will be charged $7.95 (Non-Refundable). Cancelled orders will not be charged.
 
DELIVERY
All orders will be shipped by Union Supply Group with the facility's normal commissary deliveries, either weekly or every two weeks. Once the orders deliver the facility will distribute the orders in accordance with their commissary distribution policy. Once you place the order, please allow up to three weeks for your loved one to receive their order.
 
RETURNS AND REFUNDS:
Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility.
 
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: WVinmatepackage.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 111, PO Box 619059
Dallas, TX 75261-9059
Phone: 562-361-5707
 
WARRANTY INFORMATION
All items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service. These addresses have been listed below for your convenience.
 
CLEAR INVENTIONS/ CLEAR TUNES
2320 E. 49th St.
Vernon, CA 90058
 
KOSS CORPORATION
129 N. Port Washington Ave.
Milwaukee, WI 53212-1029
1-800-USA-KOSS
 
SANGEAN AMERICAN INC.
SERVICE DEPARTMENT
9900 Jordan Circle
Santa Fe Springs, CA 90670
 
SONY DIRECT RESPONSE
12451 Gateway Boulevard
Fort Myers, FL 33913
 
 
 
 
West Virginia Jail Food/Hygiene Package Program
 
The items in this catalog are considered Food & Hygiene Package items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This catalog is effective for six (6) months, June 6 – November 30, 2022. Offenders may receive one (1) package per month up to $75 of product. Union Supply will remove items at our discretion if they do not fit into one box or exceed $75 of product. The minimum order for family and friends is $15, there is no minimum order for offenders. It is the offender’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
 
ORDERING INFORMATION:
Family & Friends may place orders online, by phone, fax or mail. Offender may place orders via phone or order form. For more information, please visit our website at www.WVinmatepackage.com. Directions for offender phone ordering can be found near the offender phones. Please use the five-digit phone item number located in the catalog when placing orders on the offender phones.
 
ELIGIBLE OFFENDERS:
Eligibility to participate in the Food & Hygiene Package Program is determined by facility level. Union Supply verifies offenders’ eligibility before shipping packages.
 
PRODUCT & SUBSTITUTIONS
Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD
Union Supply Direct accepts the following forms of payment: credit card, personal check, money order (must be domestic, printed in the U.S.) facility check, and electronic fund transfer from offender account. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
 
 Card Type:  Card Will Be Charged:  What happens when your order is placed?  Additional Info:
 Credit*  When order ships  There will be a hold on your credit card for the amount of the order.  The hold on your card will be removed and your card will be charged at the time the package ships.
 Debit*  When order ships  There will be a hold on your debit card for the amount of the order.  A positive balance must be kept in the account until the package ships at which time your card will be charged.
 Prepaid*  When order is taken  Funds are deducted from your card and placed on hold.  A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 *We accept major credit/debit cards & prepaid cards with a Visa, Discover or MasterCard logo.
  
LAYAWAY
The Layaway Program is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
1. By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. BOX 619059 Dallas, TX, 75261-9059. (Offender Name & Number Must Accompany Each Payment.) *Now accepting: money order, personal check, visa, MC and Discover payments.
2. By phone: Call our Customer Service agents at (562) 361-5702 M-F 7AM-11PM & SAT 8AM-4PM (EST).
3. LAYAWAY PAYMENT PLAN:
Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
 
LAYAWAY REFUNDS AND CANCELATIONS:
If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $7.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
OPTIONAL PREPAID ACCOUNT:
Only offenders, not friends or family, may order using their prepaid account funds. To order with a prepaid, the offender must complete a Union Supply Direct order form and check the “Prepaid Account” option under the payment method section. The offender must then mail the order form to Union Supply Direct in a facility envelope to be processed. Mail order forms must be mailed to Union Supply Direct two (2) weeks prior to the end day of the Catalog. For more information, please see page #
 
SALES TAX
Sales tax is required by the state of West Virginia. Food items are not taxable, hygiene are considered taxable. Sales tax varies by location of each individual facility. Please see the sales tax information on the order from for tax rates by facility and for step-by-step calculations assistances. Sales tax rate are subject to change without notice.
 
SHIPPING
All shipped orders will be charged $7.95 (Non-Refundable). Cancelled orders will not be charged.
  
DELIVERY
All orders will be shipped by Union Supply Group with the facility's normal commissary deliveries, either weekly or every two weeks. Once the orders deliver the facility will distribute the orders in accordance with their commissary distribution policy. Once you place the order, please allow up to three weeks for your loved one to receive their order.
 
RETURNS AND REFUNDS:
Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility.
 
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: WVinmatepackage.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 111, PO Box 619059
Dallas, TX 75261-9059
Phone: 562-361-5707
 
 
 
 
West Virginia Jail Property Package Program
 
The items in this catalog are considered Shoe & Property Package items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This catalog is effective for six (6) months, June 6 – November 30, 2022. Offenders may receive one (1) package per month. The minimum order for family and friends is $15, there is no minimum order for offenders. It is the offender’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
 
ORDERING INFORMATION:
Family & Friends may place orders online, by phone, fax or mail. Offender may place orders via phone or order form. For more information, please visit our website at www.WVinmatepackage.com. Directions for offender phone ordering can be found near the offender phones. Please use the five-digit phone item number located in the catalog when placing orders on the offender phones.
 
ELIGIBLE OFFENDERS:
Eligibility to participate in the Shoe & Property Package Program is determined by facility level. Union Supply verifies offenders’ eligibility before shipping packages.
 
PRODUCT & SUBSTITUTIONS
Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD
Union Supply Direct accepts the following forms of payment: credit card, personal check, money order (must be domestic, printed in the U.S.) facility check, and electronic fund transfer from offender account. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
 
 Card Type:  Card Will Be Charged:  What happens when your order is placed?  Additional Info:
 Credit*  When order ships  There will be a hold on your credit card for the amount of the order.  The hold on your card will be removed and your card will be charged at the time the package ships.
 Debit*  When order ships  There will be a hold on your debit card for the amount of the order.  A positive balance must be kept in the account until the package ships at which time your card will be charged.
 Prepaid*  When order is taken  Funds are deducted from your card and placed on hold. A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 *We accept major credit/debit cards & prepaid cards with a Visa, Discover or MasterCard logo.
   
LAYAWAY
The Layaway Program is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
1. By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. BOX 619059 Dallas, TX, 75261-9059. (Offender Name & Number Must Accompany Each Payment.) *Now accepting: money order, personal check, visa, MC and Discover payments.
2. By phone: Call our Customer Service agents at (562) 361-5702 M-F 7AM-11PM & SAT 8AM-4PM (EST). 
3. LAYAWAY PAYMENT PLAN:
Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
 
LAYAWAY REFUNDS AND CANCELATIONS:
If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $7.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
 
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
OPTIONAL PREPAID ACCOUNT:
Only offenders, not friends or family, may order using their prepaid account funds. To order with a prepaid, the offender must complete a Union Supply Direct order form and check the “Prepaid Account” option under the payment method section. The offender must then mail the order form to Union Supply Direct in a facility envelope to be processed. Mail order forms must be mailed to Union Supply Direct two (2) weeks prior to the end day of the Catalog. For more information, please see page #
 
SALES TAX
Sales tax is required by the state of West Virginia. All items are considered taxable. Sales tax varies by location of each individual facility. Please see the sales tax information on the order from for tax rates by facility and for step-by-step calculations assistances. Sales tax rate are subject to change without notice.
 
SHIPPING
All shipped orders will be charged $7.95 (Non-Refundable). Cancelled orders will not be charged.
  
DELIVERY
All orders will be shipped by Union Supply Group with the facility's normal commissary deliveries, either weekly or every two weeks. Once the orders deliver the facility will distribute the orders in accordance with their commissary distribution policy. Once you place the order, please allow up to three weeks for your loved one to receive their order.
 
RETURNS AND REFUNDS:
Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility.
 
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: WVinmatepackage.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 111, PO Box 619059
Dallas, TX 75261-9059
Phone: 562-361-5707
 
WARRANTY INFORMATION:
All items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service. These addresses have been listed below for your convenience.
 
CLEAR INVENTIONS/ CLEAR TUNES
2320 E. 49th St.
Vernon, CA 90058
 
KOSS CORPORATION
129 N. Port Washington Ave.
Milwaukee, WI 53212-1029
1-800-USA-KOSS
 
SANGEAN AMERICAN INC.
SERVICE DEPARTMENT
9900 Jordan Circle
Santa Fe Springs, CA 90670
 
SONY DIRECT RESPONSE
12451 Gateway Boulevard
Fort Myers, FL 33913
 
 
 
 
West Virginia Juvenile Food/Hygiene Package Program
 
The items in this catalog are considered Food & Hygiene Package items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This catalog is effective for six (6) months, June 6 – November 30, 2022. Juveniles may receive one (1) package per month up to $75 of product. Union Supply will remove items at our discretion if they do not fit into one box or exceed $75 of product. The minimum order for family and friends is $15, there is no minimum order for offenders. It is the Juvenile’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
 
ORDERING INFORMATION:
Family & Friends may place orders online, by phone, fax or mail. Juvenile may place orders via phone or order form. For more information, please visit our website at www.WVinmatepackage.com. Directions for Juvenile phone ordering can be found near the Juvenile phones. Please use the five-digit phone item number located in the catalog when placing orders on the Juvenile phones.
 
ELIGIBLE JUVENILES:
Eligibility to participate in the Food & Hygiene Package Program is determined by facility level. Union Supply verifies Juveniles’ eligibility before shipping packages.
 
PRODUCT & SUBSTITUTIONS:
Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD:
Union Supply Direct accepts the following forms of payment: credit card, personal check, money order (must be domestic, printed in the U.S.) facility check, and electronic fund transfer from Juvenile account. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
 
 Card Type:  Card Will Be Charged:  What happens when your order is placed?  Additional Info:
 Credit*  When order ships  There will be a hold on your credit card for the amount of the order.  The hold on your card will be removed and your card will be charged at the time the package ships.
 Debit*  When order ships  There will be a hold on your debit card for the amount of the order.  A positive balance must be kept in the account until the package ships at which time your card will be charged.
 Prepaid*  When order is taken  Funds are deducted from your card and placed on hold.  A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 *We accept major credit/debit cards & prepaid cards with a Visa, Discover or MasterCard logo.
  
LAYAWAY:
The Layaway Program is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
 
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
1. By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. BOX 619059 Dallas, TX, 75261-9059. (Juvenile Name & Number Must Accompany Each Payment.) *Now accepting: money order, personal check, visa, MC and Discover payments.
2. By phone: Call our Customer Service agents at (562) 361-5702 M-F 7AM-11PM & SAT 8AM-4PM (EST).
3. LAYAWAY PAYMENT PLAN:
Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
 
LAYAWAY REFUNDS AND CANCELATIONS:
If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $7.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
 
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
OPTIONAL PREPAID ACCOUNT:
Only Juveniles, not friends or family, may order using their prepaid account funds. To order with a prepaid, the Juvenile must complete a Union Supply Direct order form and check the “Prepaid Account” option under the payment method section. The Juvenile must then mail the order form to Union Supply Direct in a facility envelope to be processed. Mail order forms must be mailed to Union Supply Direct two (2) weeks prior to the end day of the Catalog. For more information, please see page #
 
SALES TAX:
Sales tax is required by the state of West Virginia. Food items are not taxable, hygiene are considered taxable. Sales tax varies by location of each individual facility. Please see the sales tax information on the order from for tax rates by facility and for step-by-step calculations assistances. Sales tax rate are subject to change without notice.
 
SHIPPING:
All shipped orders will be charged $7.95 (Non-Refundable). Cancelled orders will not be charged.
 
DELIVERY
All orders will be shipped by Union Supply Group with the facility's normal commissary deliveries, either weekly or every two weeks. Once the orders deliver the facility will distribute the orders in accordance with their commissary distribution policy. Once you place the order, please allow up to three weeks for your loved one to receive their order.
 
RETURNS AND REFUNDS:
Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility.
 
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: WVinmatepackage.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 111, PO Box 619059
Dallas, TX 75261-9059
Phone: 562-361-5707
 
 
 
 
West Virginia Juvenile Property Package Program
 
The items in this catalog are considered Shoe & Property Package items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This catalog is effective for six (6) months, June 6 – November 30, 2022. Juveniles may receive one (1) package per month. The minimum order for family and friends is $15, there is no minimum order for offenders. It is the Juvenile’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
 
ORDERING INFORMATION:
Family & Friends may place orders online, by phone, fax or mail. Juvenile may place orders via phone or order form. For more information, please visit our website at www.WVinmatepackage.com. Directions for Juvenile phone ordering can be found near the Juvenile phones. Please use the five-digit phone item number located in the catalog when placing orders on the Juvenile phones.
 
ELIGIBLE JUVENILES:
Eligibility to participate in the Shoe & Property Package Program is determined by facility level. Union Supply verifies Juveniles’ eligibility before shipping packages.
 
PRODUCT & SUBSTITUTIONS:
Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD:
Union Supply Direct accepts the following forms of payment: credit card, personal check, money order (must be domestic, printed in the U.S.) facility check, and electronic fund transfer from Juvenile account. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
  
 Card Type:  Card Will Be Charged:  What happens when your order is placed?  Additional Info:
 Credit*  When order ships  There will be a hold on your credit card for the amount of the order.  The hold on your card will be removed and your card will be charged at the time the package ships.
 Debit*  When order ships  There will be a hold on your debit card for the amount of the order.  A positive balance must be kept in the account until the package ships at which time your card will be charged.
 Prepaid*  When order is taken  Funds are deducted from your card and placed on hold.  A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 *We accept major credit/debit cards & prepaid cards with a Visa, Discover or MasterCard logo.
   
LAYAWAY:
The Layaway Program is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
1. By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. BOX 619059 Dallas, TX, 75261-9059. (Juvenile Name & Number Must Accompany Each Payment.) *Now accepting: money order, personal check, visa, MC and Discover payments.
2. By phone: Call our Customer Service agents at (562) 361-5702 M-F 7AM-11PM & SAT 8AM-4PM (EST).
3. LAYAWAY PAYMENT PLAN:
Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
 
LAYAWAY REFUNDS AND CANCELATIONS:
If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $7.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
 
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
OPTIONAL PREPAID ACCOUNT:
Only Juveniles, not friends or family, may order using their prepaid account funds. To order with a prepaid, the Juvenile must complete a Union Supply Direct order form and check the “Prepaid Account” option under the payment method section. The Juvenile must then mail the order form to Union Supply Direct in a facility envelope to be processed. Mail order forms must be mailed to Union Supply Direct two (2) weeks prior to the end day of the Catalog. For more information, please see page #
 
SALES TAX:
Sales tax is required by the state of West Virginia. All items are considered taxable. Sales tax varies by location of each individual facility. Please see the sales tax information on the order from for tax rates by facility and for step-by-step calculations assistances. Sales tax rate are subject to change without notice.
 
SHIPPING:
All shipped orders will be charged $7.95 (Non-Refundable). Cancelled orders will not be charged.
 
DELIVERY:
All orders will be shipped by Union Supply Group with the facility's normal commissary deliveries, either weekly or every two weeks. Once the orders deliver the facility will distribute the orders in accordance with their commissary distribution policy. Once you place the order, please allow up to three weeks for your loved one to receive their order.
 
RETURNS AND REFUNDS:
Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility.
 
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: WVinmatepackage.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 111, PO Box 619059
Dallas, TX 75261-9059
Phone: 562-361-5707
 
WARRANTY INFORMATION
All items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service. These addresses have been listed below for your convenience.
 
CLEAR INVENTIONS/ CLEAR TUNES
2320 E. 49th St.
Vernon, CA 90058
 
KOSS CORPORATION
129 N. Port Washington Ave.
Milwaukee, WI 53212-1029
1-800-USA-KOSS
 
SANGEAN AMERICAN INC.
SERVICE DEPARTMENT
9900 Jordan Circle
Santa Fe Springs, CA 90670
 
SONY DIRECT RESPONSE
12451 Gateway Boulevard
Fort Myers, FL 33913
   
 
 
West Virginia Special Package Program
 
The items in this catalog are considered Special Package items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This catalog is effective for six (6) months, June 6 – November 30, 2022. Offenders in the RSAT or DOG programs may receive one (1) package per quarter up to the dollar limit designated below.Please see below eligibility tablefor more details. Participating facilities are listed in the sales tax grid. The minimum order for family and friends is $15, there is no minimum order for offenders. It is the offender’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
 
ORDERING INFORMATION:
Family & Friends may place orders online, by phone, fax or mail. Offender may place orders via phone or order form. For more information, please visit our website at www.WVinmatepackage.com. Directions for offender phone ordering can be found near the offender phones. Please use the five-digit phone item number located in the catalog when placing orders on the offender phones.
 
ELIGIBLE OFFENDERS:
Eligibility to participate in the Special Package Program is determined by facility level. Union Supply verifies offenders’ eligibility before shipping packages. RSAT and DOG Program Offenders are eligible to receive the below dollar value limit and type of items per their designated Phase:
 
 Phase  Dollar Limit PER QUARTER  Allowable Items
 RSAT - Phase I  Not Eligible  Not Eligibile
 RSAT - Phase II  $50  Food and Hygiene Items Only
 RSAT - Phase III  $100  Anything From Catalog
 RSAT - Phase IV  $150  Anything From Catalog
 RSAT - Phase V  $200  Anything From Catalog
 DOG Program  $200  Anything From Catalog
(Limits could change per direction of facility)  
 
 

FACILITY

PARTCIPATING PROGRAM

 Beckley Correctional Center

RSAT 

 Charleston Correctional Center

 RSAT

 Denmar Correctional Center, DCC Offenders

 RSAT & DOG

 Huttonsville Correctional Center

 RSAT

 Lakin Correctional Center, LCC Offenders

 RSAT & DOG

 Parkersburg Correctional Center

 RSAT

 Pruntytown Correctional Center

 RSAT

 Salem Correctional Center

 RSAT

 Southwestern Regional Jail

 RSAT

 St. Mary's Correctional Center

 RSAT & DOG

  
PRODUCT & SUBSTITUTIONS:
Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD:
Union Supply Direct accepts the following forms of payment: credit card, personal check, money order (must be domestic, printed in the U.S.) facility check, and electronic fund transfer from offender account. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
 
 Card Type:  Card Will Be Charged:  What happens when your order is placed?  Additional Info:
 Credit*  When order ships  There will be a hold on your credit card for the amount of the order.  The hold on your card will be removed and your card will be charged at the time the package ships.
 Debit*  When order ships  There will be a hold on your debit card for the amount of the order.  A positive balance must be kept in the account until the package ships at which time your card will be charged.
 Prepaid*  When order is taken  Funds are deducted from your card and placed on hold.  A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 *We accept major credit/debit cards & prepaid cards with a Visa, Discover or MasterCard logo.
   
LAYAWAY:
The Layaway Program is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
 
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
1. By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. BOX 619059 Dallas, TX, 75261-9059. (Offender Name & Number Must Accompany Each Payment.) *Now accepting: money order, personal check, visa, MC and Discover payments.
2. By phone: Call our Customer Service agents at (562) 361-5702 M-F 7AM-11PM & SAT 8AM-4PM (EST).
3. LAYAWAY PAYMENT PLAN:
Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
 
LAYAWAY REFUNDS AND CANCELATIONS:
If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $7.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
 
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
OPTIONAL PREPAID ACCOUNT:
Only offenders, not friends or family, may order using their prepaid account funds. To order with a prepaid, the offender must complete a Union Supply Direct order form and check the “Prepaid Account” option under the payment method section. The offender must then mail the order form to Union Supply Direct in a facility envelope to be processed. Mail order forms must be mailed to Union Supply Direct two (2) weeks prior to the end day of the Catalog. For more information, please see page #
 
SALES TAX:
Sales tax is required by the state of West Virginia. Food items are not taxable, hygiene are considered taxable. Sales tax varies by location of each individual facility. Please see the sales tax information on the order from for tax rates by facility and for step-by-step calculations assistances. Sales tax rate are subject to change without notice.
 
SHIPPING:
All shipped orders will be charged $7.95 (Non-Refundable). Cancelled orders will not be charged.
 
DELIVERY:
All orders will be shipped by Union Supply Group with the facility's normal commissary deliveries, either weekly or every two weeks. Once the orders deliver the facility will distribute the orders in accordance with their commissary distribution policy. Once you place the order, please allow up to three weeks for your loved one to receive their order.
 
RETURNS AND REFUNDS:
Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility.
 
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: WVinmatepackage.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 111, PO Box 619059
Dallas, TX 75261-9059
Phone: 562-361-5707
 
 
 
  
West Virginia Prepaid Account Program
 
Setting Up a Prepaid Account: The offender’s prepaid account can be set up by friends and family. However, the offender shall be the sole account holder. Offenders can use their prepaid account to purchase any packages towards their package limits from the available West Virginia Package programs (Food & Hygiene and Shoe & Property).
 
Funding a Prepaid Account: Friends and family can fund an offender’s prepaid account by cashier’s check or money order for free or by Visa, MasterCard or Discover Card for a service fee. Funds will be available in the prepaid account 72 hours after the transaction is completed. Offenders cannot fund their own prepaid account. There is a $25 minimum and $250 maximum per transaction. Prepaid account balance statements will be mailed to the offender monthly. Funding transactions are nonrefundable except as specified below under “Refunds of Prepaid Account Balance.”
 
Prepaid Funding Service Fees:
 

Amount Funding:

Service Fee (Cashier's Check or Money Order)

Service Fee (Credit Card)

$25.00 - $50.00

FREE

$3.95

$50.01 - $100.00

FREE

$5.95

$100.01 - $175.00

FREE

$7.95

$175.01 - $250.00

FREE

$9.95

 
Ordering From Your Prepaid Account: Only offenders may order using their prepaid account funds, no friends and family. To order, the offender will simply complete a Union Supply Direct order form and check off the ‘Prepaid Account’ option under the payment method section. The offender will then mail the order form to Union Supply Direct and we will process your order. The order must be mailed in a facility envelope.
 
Returns: The offender’s prepaid account will be credited with the purchase price of any items returned to Union Supply that were purchased from the prepaid account. Should any package be refused by the facility, the offender’s prepaid account will be refunded.
 
REFUNDS OF PREPAID ACCOUNT BALANCE: Refunds of any unused funds require a written request from the account holder (offender) and will only be issued to the account holder after being released from the prison system. Please wait two (2) weeks after release to send us your written request for a refund of any unused funds with a First Class stamp, and self-addressed envelope including your name and Offender Number. We will then mail you a refund check for the account balance. Please mail your written request to:
Union Supply Direct
Attn: Prepaid Account Refunds
PO Box 619059
Dallas, TX 75261-9059
 
Monthly Prepaid Account Maintenance: If your prepaid account has been inactive for six (6) or more months, your prepaid account will be charged a $2.95 monthly inactivity fee until all funds are depleted. To avoid this fee, be sure to order your package no more than 6 months from the last package ordered.